Important to Know
If our customers aren’t happy, we’re not happy! To ensure our customers have a positive experience with A Notebook Company, we’ve designed fair and transparent policies. Read the following sections to find out more about how we provide the best customer experience. Don’t hesitate to contact us with any questions.
Refunds and Returns
Applies to all orders with the exception of personalized notebooks and journals.
Notebooks or journals purchased may be returned within 3 days of delivery, unless personalized with name or initials.
The customer is responsible for postage with returns and will be issued a refund for the original purchase once the product is received and deemed to be in the same condition as when it was shipped to the customer.
*Custom orders can be cancelled before production begins with a 50% refund to account for the time and work involved behind the scenes.*
Contact us via e-mail if you need to process a return.
Applies to all shipments
U.S. orders are shipped via USPS Mail.
USPS delivery time is 1-3 business days. You will receive an email containing a USPS tracking number when your order is ready to ship. Once your order has shipped, please use USPS Tracking and tracking number provided, to monitor the delivery status.
A Notebook Company is not liable for lost or stolen packages. Any orders returned by the carrier marked 'Undeliverable' due to customer error are subject to additional payment for further shipping attempts.
International shipping rates are higher, contact us to ask about your options.
*International customers are responsible for any customs owed upon delivery*
For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.anotebookcompany.com. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.
II. INFORMATION WE COLLECT
We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
III. HOW WE USE AND SHARE INFORMATION
In general, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We may share your Personal Information with vendors and other third-party providers who are performing services for the Company. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Company. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Company.
However, certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
IV. HOW WE PROTECT INFORMATION
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
VII. AGE OF CONSENT
By using the Service, you represent that you are at least 18 years of age.
IX. EMAIL COMMUNICATIONS & OPTING OUT
We will send you Service-related announcements on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, or a new enhancement is released, which will affect the way you use our Service, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. Based upon the Personal Information that you provide us, we may communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. We may also use your Personal Information to send you updates and other promotional communications. If you no longer wish to receive email updates, you may opt-out of receiving them by following the instructions included in each update or communication.
X. CONTACT US & WITHDRAWING CONSENT